Discover the importance of customer feedback in the hospitality industry! Learn how to improve service quality, build loyalty, and foster innovation by listening to your guests.
Hospitality is more than just a job, it is a culture that connects people and creates moments worth living. As such, success in the industry depends on leaders who are able to develop professionals and cultivate connections. Here are the top 4 hospitality leaders that you need to look up to. Taking a lesson from their success will get you to the top of your game as well!
In his position, Mr. Capuano is in charge of the biggest hospitality firm on the planet as well as some of the most recognizable travel brands. Since joining Marriott in 1995, Mr. Capuano has played a key role in the company's continuous growth, which culminated in the acquisition of Starwood Hotels & Resorts Worldwide. Anthony Capuano is a symbol of hardwork and perseverance, and we can observe that in his career path.
Chip Conley is without a doubt one of the leading authorities in hospitality as one of the illustrious creators of the modern boutique hotel movement. His capacity to shift with the times—to spot innovation and changes in the industry well before they even become trends—is what differentiates him. He was hired by companies like Airbnb to assist them in developing their hospitality business, and the $31 billion firm still counts him as a strategic advisor today.
Ron Vlasic has established a sizable industry footprint over the course of more than two decades of significant expertise. Mr. Vlasic plays a key role at Kimpton in offering distinctive, memorable stays that educate visitors to the local characteristics of each location while fostering hotel and dining experiences that remain in visitors' memories long after they have checked out. He serves as a wonderful example for those who want to prioritize their guests and create long-lasting experiences.
The Beverly Hills Hotel, one of the most recognizable and well-known hotels in the world, had Edward Mady as its general manager. He is a hotel manager as well as a business coach, mentor, and author. He received the 2017 Hotels Magazine title of ‘Hotelier of the World’. Mr. Mady promotes teamwork in hospitality on social media. Edward can be a great source of motivation if you are a leader or want to become one.
It is advisable to follow a diverse range of inspiring leaders when looking for inspiration. One of the best things about working in the hospitality sector is how open-minded and helpful most professionals are. You can guarantee your success in the industry by participating in and building on thought-leading activity. If you want to get closer to becoming an influential hospitality leader, join Hospitality Academy today! To know more about us and what we do, read our previous blog on why you should join our hospitality school.
Discover the importance of customer feedback in the hospitality industry! Learn how to improve service quality, build loyalty, and foster innovation by listening to your guests.
Discover the importance of customer feedback in the hospitality industry! Learn how to improve service quality, build loyalty, and foster innovation by listening to your guests.
Learn how to make the perfect pumpkin pie this fall! Follow our easy recipe for a delicious and creamy pie that will delight your guests at any gathering.