Objectives and Purpose of the Policy

            OBJECTIVE

• Hospitality Academy takes pride on making available to students all over the world quality online education in the Hospitality area. Through our courses, we offer globally recognised certifications covering an array of qualities and skills that differentiate our students from every professional in the industry and enables them to accomplish their career goals. 

0. Hospitality Academy is committed to high levels of quality assurance and policies that are open, transparent and free from bias. We have developed policies and procedures with the
   purpose of preventing and dealing with malpractice and maladministration. These policies and procedures are reviewed in a yearly basis or, if deemed necessary, in a more frequent manner. links with other policies i.e. company mission statement, awarding body publications.
1. Roles and Responsibilities
2. 0. • Hospitality Academy ́s leadership team, led by the Director of Quality and Operations, is responsible for the development, implementation, maintenance and continuous improvement of the Quality Assurance System.
      • Hospitality Academy leadership team, led by the Director of Quality and Operations, is responsible for the prevention of malpractice/maladministration within the centre.
      • Top management must demonstrate leadership and commitment with respect to the Quality Assurance System by: 
   2.  

• Taking accountability: For the effectiveness of the QAS
• Ensuring:

1. Quality Policy and quality objectives are established for QAS and are compatible with the context of the organization.
2. The integration of the QAS requirements into the Hospitality Academy ́s processes.
3. The resources needed for the QAS are available
4. The QAS achieves its intended results

•  Promoting 

1. The use of the process approach and risk-based thinking
2. Improvement 

• Communicating: The importance of effective quality management and of conforming to the QMS requirements.
• Engaging, directing and supporting: Persons to contribute to the effectiveness of the quality management system.
•  Supporting: Other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility. 
• Ensuring:

1. Students and applicable legal requirements are determined, respected and consistently met. 
2. The risk and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed. 
3. The focus on enhancing student satisfaction is maintained. 

Quality of Programmes

• Hospitality Academy follows the recruitment and onboarding process developed by its mother company, Placement International Group (included in attachments).
• Registration and admissions procedures: Hospitality Academy assists students from a wide variety of nationalities and backgrounds accomplish their career goals. Students wishing to enrol in our programs must first undertake a simple process designed to find the best educational fit for each one of the applicants. The process consists of:
  1. Online application
  2. Submission of relevant documentation
  3. Virtual interview face to face with our Admissions Department
  4. Tuition Payment through Finance Department
  Parallelly to this process, references, educational levels, legitimacy of the submitted files will be vetted, to ensure adherence to the admission requirements to the relevant program and quality assurance.
  Our Admissions team evaluates the applications based solely in the academic and professional merits of the applicants, and is trained periodically to promote diversity and
  inclusion. 

How the center quality assures its educational output

• Following the format of the ISO9001:2015 Certification, Hospitality Academy has implemented a Quality Management System to fulfill our commitment to providing the highest quality service.

o Providing students with high–quality education and training programs, by offering reputed hospitality courses and modules, which are imparted by qualified lecturers with years of experience in the Hospitality sector.

o Providing constant support, reference, and advice to our students before, during, and after their programs.

o Being transparent with all interested parties to ensure that issues and non-conformities are communicated and resolved as quickly and effectively as possible.
o Complying with the applicable legislation and ensuring our student's understanding of the applicable laws, regulations, and Hospitality Academy ́s code of ethics.

o Providing continuous training to our staff on the regulations, best practices, and contributing to their motivation, preparedness to provide the best service possible

always.
o Overseeing and controlling suppliers, partners, and processes to ensure the success of our programs.

o Performing risk analysis, appropriate to the context of the center and processes, to adopt measures to minimize these, and establish goals and objectives to ensure the continuous improvement of our services.

• Learner tracking and performance; our learning Management system has been designed to allow the tracking of student ́s progress and performance easily and enable lectures to provide with support to each student that requires it.
• Consideration of results and pass rate success, depending on the program and the level of education, the pass grade may vary, however it will always be announced to the students enrolled in the course prior to its commencement. Some of the programs might be subject to external policies, e.g. CTH awarded programs.
• Review of educational content and objectives will be performed periodically to guarantee the contents do not become outdated and the student receive the highest quality of education.
• Staff performance will be assessed at the end of every intake or sooner if deemed appropriate. Students will be requested to answer an anonymous survey upon completing their program. Some programs may include an exit interview. Through these methods of review, the quality of the content, and tools provided to the students will be evaluated and assessed.
  Policy review

• This policy will be reviewed on a yearly basis, or sooner if deemed appropriate.