Discover the importance of customer feedback in the hospitality industry! Learn how to improve service quality, build loyalty, and foster innovation by listening to your guests.
In the hospitality industry, there's a mosaic of cultures, experiences, and perspectives that come together to create unforgettable guest experiences. Embracing this diversity and ensuring equality and inclusion is paramount to shaping the future of this dynamic industry. At Hospitality Academy, we are thrilled to announce an upcoming event that will delve into this fascinating tapestry. On November 15th at 14:30 CEST, we invite you to join us for a Virtual Guest Lecture titled "Unlocking the Hospitality Mosaic: The Past, Present, and Future of DEI (Diversity, Equality, and Inclusion)" presented by the esteemed Dr. RL Fernando Garcia.
Dr. RL Fernando Garcia is not just an expert in hospitality management; he's a visionary leader with a passion for diversity, equality, and inclusion. With a wealth of experience in the industry, Dr. Garcia's insights promise to enlighten and inspire us.
Why should you join this Virtual Guest Lecture? Whether you're a seasoned professional in the field, a student eager to learn, or simply someone passionate about making the hospitality industry more inclusive, this event holds immense value for you. DEI is not just a buzzword; it's a transformative force that impacts the success of businesses and the experiences of guests.
Best of all, attendance is absolutely free. We believe that knowledge should be accessible to all, and by attending this lecture, you're taking a step towards a more inclusive and diverse hospitality industry. Mark your calendars for November 15th and set your clocks to 14:30 CEST. This is a unique opportunity to be part of a change-making conversation that will shape the industry's future - sign up here!
Discover the importance of customer feedback in the hospitality industry! Learn how to improve service quality, build loyalty, and foster innovation by listening to your guests.
Discover the importance of customer feedback in the hospitality industry! Learn how to improve service quality, build loyalty, and foster innovation by listening to your guests.
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