Discover the importance of customer feedback in the hospitality industry! Learn how to improve service quality, build loyalty, and foster innovation by listening to your guests.
As we discussed previously, Forbes Travel Guide has progressed through its long and regal history into becoming the most outspoken and respected voice in the hospitality industry. From its inception, readers have been enamored with the simple star system used by the guide and the rigorous standards and testing that comprise a rating from Forbes Travel Guide. Because of its esteemed reputation, the ratings are universally respected and observed, as a result, the highest rating of 5 stars is considered to be a coveted status for hotels to obtain. Today I will be walking you through some more hotels that have received this rating and what they did to do so.
The Eau Palm Beach Resort And Spa is a resort nestled into a prime beachfront space in the Palm Beach, Florida area. The style of the resort is that of a Mediterranean paradise, with its elaborate mosaics, red tile furnishing, and wrought-iron features, guests can imagine themselves in ancient Rome or Greece. Eau Palm Beach prides itself on being able to cater to the needs of whatever class of guest that walks through its doors. Couples will be able to enjoy the romantic sunset on the beachfront, families with children will be able to take advantage of the AquaNuts Kids Club and Coast Teen Club and business travelers can utilize the in-room Wifi, coffee/tea machines, and 24-hour business lounge. For all travelers there is something for everyone, Forbes Travel Guide specifically pointed to the following as their highlights:
Overall the Eau Palm beach has opted to paint its hospitality picture with broad strokes rather than aim for a specific niche of an audience. As a result, the hotel can cater to any number of specific guests’ needs. For prospecting hoteliers, this allows for a wide variety of training scenarios and will allow them to flourish within various environments later on. This hotel is living up to the outstanding standards of luxury determined by the Forbes Travel Guide.
Does anyone remember the song “Take Me Home, Country Roads” by John Denver? Well, after he compares West Virginia to heaven, his next words are “ Blue Ridge Mountains”, in the foothills of said mountains is The Inn at Little Washington. Mr. Denver was not wrong with his comparison, this little slice of heaven in West Virginia provides beautiful sights and scenery for any guest wanting to get away from the hustle and bustle of their daily life. Aside from its beautiful location, the hotel itself has maintained a quaint and rustic atmosphere, it is situated in a town founded in 1769! When visiting, the Forbes Travel Guide staff pointed out the following as key features of the hotel’s luxury:
With its quiet sleepy atmosphere, the Inn at Little Washington is ideal for couples looking for their next romantic getaway or for solo travelers wanting to get away from their stressful work life and unwind. The hotel also provides a unique and valuable experience for culinary students, as the small kitchen and prestigious head chef of the restaurant mean that students will be able to train under more direct supervision from a leader in their industry. The hotel complies with the Forbes Travel Guide luxury standards.
It’s hard to think about the luxury hospitality industry without thinking of Ritz Carlton. For over 100 years, the brand has operated first in Europe, then the USA, and now globally. While the Ritz Carlton has branched out across the globe, their most luxurious hotels are arguably concentrated in the USA. One of such properties is the Ritz Carlton Half Moon Bay in California.
The hotel is situated on a picturesque bluff facing the Pacific Ocean, the views atop this bluff are stunning and almost every part of the hotel is shaped to highlight this atmosphere. From the calming marine grey decor, the nautically themed photos right down to the sustainably sourced seafood menu at the restaurant- The Ritz Carlton Half Moon Bay embraces its location like few others have. Aside from its marine theming, Forbes Travel Guide highlighted the following points:
Overall the Ritz Carlton Half Moon Bay is the perfect location for those wanting to see the quieter side of California and relax in front of one of the most beautiful seascapes in the world. For hoteliers, the Ritz Carlton has built itself into an instantly recognizable and expert hospitality brand. Those who train in a Ritz Carlton property will be able to take advantage of both their knowledge and prestige when looking for a job afterward.
In conclusion, each of the aforementioned hotels brings something unique to the table that complies with Forbes Travel Guide luxury standards. Whether it's Eau Palm Beach’s Mediterranean charm, The Inn at Little Washington’s quaint remote atmosphere, or the Ritz Carlton’s prestigious grandeur, each hotel of this caliber owns its unique signature quality.
However, to be one of the truly great hotels and earn their 5 stars from Forbes, they must adhere to the standards set forth by the Forbes Travel Guide. Therefore it is important that no matter where you work, you adequately understand how luxury standards in the hospitality industry function. Pretty impressive hotels right? Well, you could be part of them! All of the aforementioned hotels have links with Hospitality Academy’s partners and are looking for candidates who can adhere to their luxury standards. If you want to make sure you are one of these lucky few, simply email us at admissions@pihospitalityacademy.com and we can instruct you on how to include Forbes Travel Guide standards into your workplace.
Discover the importance of customer feedback in the hospitality industry! Learn how to improve service quality, build loyalty, and foster innovation by listening to your guests.
Discover the importance of customer feedback in the hospitality industry! Learn how to improve service quality, build loyalty, and foster innovation by listening to your guests.
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