Guest Lecture: Guest Experience Management in Luxury Hospitality

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Guest Lecture: Guest Experience Management in Luxury Hospitality

Ms. Eliane Yun Wang, a notable expert in the hospitality industry, will share her knowledge and experiences with you in Hospitality Academy's upcoming guest lecture about creating meaningful experiences for guests.
Author: Cosmina Bradea

Guest experience is a crucial factor for luxury hospitality. True leaders of the industry know that success comes from making every visit a story worth remembering - that is why we invited the notable expert Ms. Eliane Yun Wang to tell you all about it. Read on to find out how you can join our virtual guest lecture about guest experience management in luxury hospitality!

So, what comes to mind when you think about luxurious hotels? Is it a mountain of plush pillows and silk sheets, a balcony with stunning city views, or a fancy dinner? Your experience in a luxury hotel involves so much more than just looks. Guest experience is all about what happens from far before you book your stay to the moment you check out - and even beyond!

“A brand is defined by the customer’s experience.” - Shep Hyken

We couldn’t agree more with this quote - that is why we are hosting another guest lecture, especially for you, the future leaders of hospitality!

The lecturer for this occasion will be Ms. Eliane Yun Wang! Eliane is a well-known expert in hospitality management, having held numerous managerial and academic positions in the hotel sector. She contributes nearly two decades of expertise to several businesses in the travel and hospitality sectors across Switzerland, the US, and France.

Ms. Wang assists hotel managers in leadership and career growth through teaching, coaching, and mentoring. She has a passion for imparting information and expertise. She also speaks at several industry conferences, particularly for Hotel Management Schools in France and Switzerland, and she is a guest on the podcast and clubhouse. As for her academic background, Eliane graduated with a Bachelor's in Hospitality and Tourism Management from IHTTI, SEG in Switzerland before earning her Executive MBA from Université Paris Dauphine.

Hospitality Academy is thrilled to have Eliane join us on Thursday, September 29th, 2022 at 3:30 pm CEST to share her knowledge and experiences. Take advantage of this opportunity to meet this industry professional and register for this free lecture!

The key points covered in this virtual lecture will be:

  • The meaning of guest experience;
  • Customer-centric strategy;
  • How to create the ultimate guest experience;
  • Delivering seamless guest service in luxury hospitality;
  • How to deal with negative guest experience;
  • Guest experience in a post-pandemic era;
  • New trends in guest service.

Sounds interesting, right? Then you shouldn't miss out on the chance to learn more about Guest Experience Management in Luxury Hospitality and discover how you can build experiences that turn guests into loyal followers of your brand. Secure your spot at the lecture here!

We are thrilled to welcome you soon!

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